Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

If you have a complaint, we will ask that you please put it in writing and give as much information as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Updated September 2025

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No words. Truly have a tear in my eye, lump in my throat.

Thank you. Thank you. Thank you for this wonderful review 🙏🏼

SOLD ~ Cathedral View | May Hill

“We had a truly fabulous experience selling our house with Maddie. We absolutely cannot fault her professionalism, attention to detail, and the genuine personal touch she brings to every stage of the process.

For context, we had originally planned to use ****** for our home sale, they had managed the rental of our property while we were living abroad, so they knew the house well. However, two separate friends encouraged us to speak to Maddie first. We thought it couldn’t hurt to get another opinion and valuation… and how incredibly glad we are that we did!

Maddie’s approach is completely fresh, modern, and so much more personal than the big agencies. She conducts every viewing herself, which means she knows each property inside and out, something the viewing staff at larger firms simply can’t offer. She arranged a superb photographer who produced beautiful, magazine-quality lifestyle shots, and she priced the house strategically to attract strong interest in a challenging market. We had viewings immediately and offers in the very first week, including at full market price.

But Maddie’s true superpower is her exceptional communication. She is a master at managing clients, buyers, solicitors on both sides, and even other agents in the chain, keeping everything moving, calm, informed, and positive. All of it delivered with absolute professionalism, kindness, and charm.

We sold our house, but it genuinely feels like we gained a wonderful and trusted friend in the process. We would recommend Maddie 100% without hesitation. Forget the big agencies: it’s the personal touch that truly makes the difference, and Maddie is simply unbeatable.”

Sara Carter ~ client November 2025

*****Full review on Google

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No words. Truly have a tear in my eye, lump in my throat.Thank you. Thank you. Thank you for this wonderful review 🙏🏼SOLD ~ Cathedral View | May Hill“We had a truly fabulous experience selling our house with Maddie. We absolutely cannot fault her professionalism, attention to detail, and the genuine personal touch she brings to every stage of the process.For context, we had originally planned to use ****** for our home sale, they had managed the rental of our property while we were living abroad, so they knew the house well. However, two separate friends encouraged us to speak to Maddie first. We thought it couldn’t hurt to get another opinion and valuation… and how incredibly glad we are that we did!Maddie’s approach is completely fresh, modern, and so much more personal than the big agencies. She conducts every viewing herself, which means she knows each property inside and out, something the viewing staff at larger firms simply can’t offer. She arranged a superb photographer who produced beautiful, magazine-quality lifestyle shots, and she priced the house strategically to attract strong interest in a challenging market. We had viewings immediately and offers in the very first week, including at full market price.But Maddie’s true superpower is her exceptional communication. She is a master at managing clients, buyers, solicitors on both sides, and even other agents in the chain, keeping everything moving, calm, informed, and positive. All of it delivered with absolute professionalism, kindness, and charm.We sold our house, but it genuinely feels like we gained a wonderful and trusted friend in the process. We would recommend Maddie 100% without hesitation. Forget the big agencies: it’s the personal touch that truly makes the difference, and Maddie is simply unbeatable.”Sara Carter ~ client November 2025*****Full review on Google

🌟 Still loving every moment, every day, even after all these years 🌟

There’s a rhythm to being instructed on a home to sell…

That first call to book a viewing.
The follow-up afterwards, sometimes amazing news, sometimes having to manage expectations.

The reassuring chat with a nervous buyer about their survey.
Offering to pop back to the house to check something because the buyers live miles away.

Turning up early.
Heating on.
Cushions straightened, lights just right, prepping for someone to imagine their future.

And then comes that call…
“We’ve done it.”
Followed by the message that never gets old:

“Thank you so much for all you’ve done.”

I started in property in 2001, and I’ll never forget being told:

“These ladies work hard, and you need to prove yourself.” Catherine Anderson ~ still the best advice of my 20’s!

I came into this industry full of passion and over the years, every colleague, every team, every client, every home, every moment has only deepened it. I hope that shines through in everything I do. 🏡✨

Here’s to the early starts, the late calls, the nerves, the excitement… and the joy of helping people move forward. 💛

#EstateAgent #PropertyLife #Since2001 #GoingTheExtraMile #HomeSellingJourney

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🌟 Still loving every moment, every day, even after all these years 🌟There’s a rhythm to being instructed on a home to sell…That first call to book a viewing.
The follow-up afterwards, sometimes amazing news, sometimes having to manage expectations.The reassuring chat with a nervous buyer about their survey.
Offering to pop back to the house to check something because the buyers live miles away.Turning up early.
Heating on.
Cushions straightened, lights just right, prepping for someone to imagine their future.And then comes that call…
“We’ve done it.”
Followed by the message that never gets old:“Thank you so much for all you’ve done.”I started in property in 2001, and I’ll never forget being told:“These ladies work hard, and you need to prove yourself.” Catherine Anderson ~ still the best advice of my 20’s!I came into this industry full of passion and over the years, every colleague, every team, every client, every home, every moment has only deepened it. I hope that shines through in everything I do. 🏡✨Here’s to the early starts, the late calls, the nerves, the excitement… and the joy of helping people move forward. 💛#EstateAgent #PropertyLife #Since2001 #GoingTheExtraMile #HomeSellingJourney

What if you could have it all… on one level?

A private entrance, garden, and garage…plus a short stroll to Montpellier’s cafes and boutiques.

That’s Heysham House, Park Place 🏡✨

See www.laagency.co.uk for further details

#HeyshamHouse #CheltenhamProperty #DreamHome #Sellingcheltenham #sellingcotswolds

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What if you could have it all… on one level?A private entrance, garden, and garage…plus a short stroll to Montpellier’s cafes and boutiques.That’s Heysham House, Park Place 🏡✨See www.laagency.co.uk for further details#HeyshamHouse #CheltenhamProperty #DreamHome #Sellingcheltenham #sellingcotswolds

🏡 Recently Sold! ✨

We’re proud to share a selection of wonderful homes we’ve recently sold, each with its own story and a fantastic result for our clients.

From spacious family houses to beautifully finished properties, we’ve been busy helping sellers achieve strong outcomes and smooth transactions.

If you’re thinking about selling, we’d love to help you make your next move with confidence. Our local knowledge, honest advice, and tailored marketing continue to deliver great results across the area.

📍 Swipe to see some of our latest exchange and completions!

🍂 Ryeworth Road, Charlton Kings £1,400,000
🍂 Christchurch Road £1,400,000
🍂 Hall Road, Leckhampton £1,225,000
🍂 Great Norwood Street £795,000
🍂 Pittville Crescent £1,800,000
🍂 Bath Parade £650,000

📞 Get in touch for a friendly, no-obligation chat about your property plans.

#JustSold #PropertySuccess #EstateAgent #SoldByLAgency #HomeGoals #PropertyExperts #LocalAgent #MovingMadeEasy

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🏡 Recently Sold! ✨We’re proud to share a selection of wonderful homes we’ve recently sold, each with its own story and a fantastic result for our clients.From spacious family houses to beautifully finished properties, we’ve been busy helping sellers achieve strong outcomes and smooth transactions.If you’re thinking about selling, we’d love to help you make your next move with confidence. Our local knowledge, honest advice, and tailored marketing continue to deliver great results across the area.📍 Swipe to see some of our latest exchange and completions!🍂 Ryeworth Road, Charlton Kings £1,400,000
🍂 Christchurch Road £1,400,000
🍂 Hall Road, Leckhampton £1,225,000
🍂 Great Norwood Street £795,000
🍂 Pittville Crescent £1,800,000
🍂 Bath Parade £650,000📞 Get in touch for a friendly, no-obligation chat about your property plans.#JustSold #PropertySuccess #EstateAgent #SoldByLAgency #HomeGoals #PropertyExperts #LocalAgent #MovingMadeEasy

✨ Another home EXCHANGED & COMPLETED ~ for the second time!

Remember Pittville Crescent? This house will always be special, it marked so many firsts for LA Agency:

• First instruction
• First applicant
• First viewing
• First offer
• First exchange
• First completion

It was a monumental start to the journey of LA Agency, but the story didn’t end there.

My clients’ circumstances changed, and they entrusted me to sell it again. At one point, they almost didn’t complete the purchase and asked me to resell right away. Instead, I took off my “agent’s hat” and gave them advice: hold it for a year, give yourself time.

Not long after, in a “right place, right time” moment at a launch event, I found them the perfect tenant. Fast forward, and here we are, they did decide to sell & we have just exchanged & completed once more 🙏🏼

This business has always been about more than transactions. It’s about listening, giving honest advice (even if it means pausing), and building the kind of trust that lasts. That’s the foundation LA Agency is built on: genuine relationships, integrity, and results that truly matter.

#Exchanged #Completed #TheAgency #PittvilleCrescent #ClientTrust #LAAgency #Sold

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✨ Another home EXCHANGED & COMPLETED ~ for the second time!Remember Pittville Crescent? This house will always be special, it marked so many firsts for LA Agency:• First instruction
• First applicant
• First viewing
• First offer
• First exchange
• First completionIt was a monumental start to the journey of LA Agency, but the story didn’t end there.My clients’ circumstances changed, and they entrusted me to sell it again. At one point, they almost didn’t complete the purchase and asked me to resell right away. Instead, I took off my “agent’s hat” and gave them advice: hold it for a year, give yourself time.Not long after, in a “right place, right time” moment at a launch event, I found them the perfect tenant. Fast forward, and here we are, they did decide to sell & we have just exchanged & completed once more 🙏🏼This business has always been about more than transactions. It’s about listening, giving honest advice (even if it means pausing), and building the kind of trust that lasts. That’s the foundation LA Agency is built on: genuine relationships, integrity, and results that truly matter.#Exchanged #Completed #TheAgency #PittvilleCrescent #ClientTrust #LAAgency #Sold

Thrilled to see my first ever double-page spread in this month’s Cotswold Life, alongside Preston Fields Farm.

This feature highlights my new rebrand, how it all started, plus a few more insights and it’s such a proud moment to see it in print in a magazine I’ve always admired.

A huge thank you to everyone who’s supported me along the way, it really means the world. 💛

#CotswoldLife #FirstFeature #Cotswolds #Grateful

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Thrilled to see my first ever double-page spread in this month’s Cotswold Life, alongside Preston Fields Farm.This feature highlights my new rebrand, how it all started, plus a few more insights and it’s such a proud moment to see it in print in a magazine I’ve always admired.A huge thank you to everyone who’s supported me along the way, it really means the world. 💛#CotswoldLife #FirstFeature #Cotswolds #Grateful

New instruction 🍂

Park Place ~ This fully restored and refurbished three-bedroom garden apartment is situated within the highly desirable area known as The Park. With its own private entrance, off-road parking, garden, and garage, this home offers a rare combination of character and convenience. Stylishly finished and thoughtfully designed throughout, the property is both unique and highly sought-after.

Sitting/dining room | kitchen/living room | utility room | cloakroom | 3 bedrooms | en-suite shower room | bathroom | garage | garden | driveway | private entrance

📍The Park | Cheltenham

💷: £795,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023

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#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #Cheltenhamproperty #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

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New instruction 🍂Park Place ~ This fully restored and refurbished three-bedroom garden apartment is situated within the highly desirable area known as The Park. With its own private entrance, off-road parking, garden, and garage, this home offers a rare combination of character and convenience. Stylishly finished and thoughtfully designed throughout, the property is both unique and highly sought-after.Sitting/dining room | kitchen/living room | utility room | cloakroom | 3 bedrooms | en-suite shower room | bathroom | garage | garden | driveway | private entrance📍The Park | Cheltenham💷: £795,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023.
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.#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #Cheltenhamproperty #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

New Instruction | Under offer

Mebourne Close ~ This immaculate, 4 bedroom detached home is located on a private road, in the highly desirable Leckhampton area. Just a short walk from Bath Road’s shops, cafés and amenities, the house is beautifully secluded while perfectly positioned for ease of living.

Sitting room | kitchen/dining room | utility room | 4 bedrooms | family bathroom | en-suite shower room | double garage | garden | driveway

📍Leckhampton | Cheltenham

💷: £1,250,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023

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#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #Cheltenhamproperty #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

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New Instruction | Under offerMebourne Close ~ This immaculate, 4 bedroom detached home is located on a private road, in the highly desirable Leckhampton area. Just a short walk from Bath Road’s shops, cafés and amenities, the house is beautifully secluded while perfectly positioned for ease of living.Sitting room | kitchen/dining room | utility room | 4 bedrooms | family bathroom | en-suite shower room | double garage | garden | driveway📍Leckhampton | Cheltenham💷: £1,250,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023.
.
.#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #Cheltenhamproperty #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

🏡 From A Viewing to A Final Sale 🏡

Sometimes, the right person walks into your life at just the right moment. For this family, it all started when they came to view a property… and saw Maddie in action. 💫

That very first meeting left such an impression that when it came time to sell their long-loved family home, they didn’t even consider anyone else.

With Maddie’s personal yet professional touch, her experience, enthusiasm, and unwavering care for every detail, what could have been a stressful, emotional rollercoaster turned into a smooth and memorable journey. 🌟

“We couldn’t and wouldn’t have done it without you, Maddie!” 💛

Stories like these remind us why we do what we do, it’s never just about selling a home, but about helping families start their next chapter with confidence and peace of mind.

#ClientJourney #HomeSweetHome #SuccessStory #HappyClients #PropertyWithHeart #EstateAgentExcellence

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🏡 From A Viewing to A Final Sale 🏡Sometimes, the right person walks into your life at just the right moment. For this family, it all started when they came to view a property… and saw Maddie in action. 💫That very first meeting left such an impression that when it came time to sell their long-loved family home, they didn’t even consider anyone else.With Maddie’s personal yet professional touch, her experience, enthusiasm, and unwavering care for every detail, what could have been a stressful, emotional rollercoaster turned into a smooth and memorable journey. 🌟“We couldn’t and wouldn’t have done it without you, Maddie!” 💛Stories like these remind us why we do what we do, it’s never just about selling a home, but about helping families start their next chapter with confidence and peace of mind.#ClientJourney #HomeSweetHome #SuccessStory #HappyClients #PropertyWithHeart #EstateAgentExcellence

Since launching on Monday, I’ve been overwhelmed with gratitude. ✨

This branding has been a dream in the making, shaped with care, intention, and a vision for offering something truly different. To now see it come to life exactly as I hoped, feels extraordinary.

Thank you for every message, every kind word, and every bit of encouragement. Your support means more than I can express, and it inspires me as we step into this exciting new chapter.

Here’s to a future built on trust, integrity, and beautiful beginnings. 🤍

#BespokeEstateAgency #ANewChapter #Gratitude #ElegantLiving #PropertyWithPurpose

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Since launching on Monday, I’ve been overwhelmed with gratitude. ✨This branding has been a dream in the making, shaped with care, intention, and a vision for offering something truly different. To now see it come to life exactly as I hoped, feels extraordinary.Thank you for every message, every kind word, and every bit of encouragement. Your support means more than I can express, and it inspires me as we step into this exciting new chapter.Here’s to a future built on trust, integrity, and beautiful beginnings. 🤍#BespokeEstateAgency #ANewChapter #Gratitude #ElegantLiving #PropertyWithPurpose

New Instruction 🍂

Dating back to 1929, this unique spacious five-bedroom home offers a rare chance to acquire a characterful property in Sezincote. This rare property enjoys 18 acres of rolling parkland attached and beautiful, far-reaching views across the surrounding countryside.

Three reception rooms | Two kitchens | Five bedrooms | Three bathrooms | Approximately 18 acres | Gardens | Outbuildings | Parking

📍 Sezincote

💷: £1,495,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023

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#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

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New Instruction 🍂Dating back to 1929, this unique spacious five-bedroom home offers a rare chance to acquire a characterful property in Sezincote. This rare property enjoys 18 acres of rolling parkland attached and beautiful, far-reaching views across the surrounding countryside.Three reception rooms | Two kitchens | Five bedrooms | Three bathrooms | Approximately 18 acres | Gardens | Outbuildings | Parking📍 Sezincote💷: £1,495,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023.
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.#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

✨ I’ve never “advertised” for business.

No big campaigns. No heavy spend. Just boards, portals, and the odd social media post here and there 😉 The rest? Built through recommendations, trust, and word of mouth. And for that, I couldn’t be more grateful. 💛

But the truth is, it never fully felt like me.

Until now. 🌿

🍂 1st September. A new month. A new season. A new chapter.

Today, I get to share something that feels deeply personal, my new branding is officially live.

It’s not just a new look. It’s a reflection of my voice, my vision, and the journey I’ve been on. It feels fresh, aligned, and like home.

Here’s to growth, to fresh starts, and to stepping boldly into what’s next. ✨

And of course….link in bio ☺️

#FreshStart #NewChapter #BrandEvolution #Authenticity #Gratitude

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✨ I’ve never “advertised” for business.No big campaigns. No heavy spend. Just boards, portals, and the odd social media post here and there 😉 The rest? Built through recommendations, trust, and word of mouth. And for that, I couldn’t be more grateful. 💛But the truth is, it never fully felt like me.Until now. 🌿🍂 1st September. A new month. A new season. A new chapter.Today, I get to share something that feels deeply personal, my new branding is officially live.It’s not just a new look. It’s a reflection of my voice, my vision, and the journey I’ve been on. It feels fresh, aligned, and like home.Here’s to growth, to fresh starts, and to stepping boldly into what’s next. ✨And of course….link in bio ☺️#FreshStart #NewChapter #BrandEvolution #Authenticity #Gratitude

🗣️COMPLETION TIME

Every home has a story. This summer, we were privileged to help write two of them.

🍾 Christchurch Road, a much-loved family home, filled with years of laughter, milestones, and memories. Letting go wasn’t easy, but it was the right time for a new beginning.

🍾 Great Norwood Street belonged to a wonderful family who had simply outgrown it, a sign of growth, change, and exciting opportunities ahead.

Both homes are stunning in their own ways: elegant spaces, timeless design, and the promise of new stories waiting to unfold.

For me, this work has NEVER been just about property, it’s about people. Every set of keys marks the end of one chapter and the start of another. And that’s something truly special.

📸

Christchurch Road, Cheltenham £1,400,000
Great Norwood Street, Cheltenham £795,000

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🗣️COMPLETION TIMEEvery home has a story. This summer, we were privileged to help write two of them.🍾 Christchurch Road, a much-loved family home, filled with years of laughter, milestones, and memories. Letting go wasn’t easy, but it was the right time for a new beginning.🍾 Great Norwood Street belonged to a wonderful family who had simply outgrown it, a sign of growth, change, and exciting opportunities ahead.Both homes are stunning in their own ways: elegant spaces, timeless design, and the promise of new stories waiting to unfold.For me, this work has NEVER been just about property, it’s about people. Every set of keys marks the end of one chapter and the start of another. And that’s something truly special.📸Christchurch Road, Cheltenham £1,400,000
Great Norwood Street, Cheltenham £795,000

🎨 Colourful Living | Beautifully Done 🏡

Who says neutral is the only way to do luxury?

Some of the most remarkable homes I’ve sold and those currently on the market, are a masterclass in bold, beautiful design. From jewel-toned drawing rooms to those with a splash of sunshine yellow, these spaces prove that colour, when done well, can be the heartbeat of a home.

Whether it’s a deep navy drawing room that feels like a private members’ club, or a vibrant green study that exudes calm and confidence, these vibrant interiors don’t just make a statement, they make a home.

Here’s to living more colourfully.

And if you’re on the hunt for a home with personality, or you’re thinking of selling a one-of-a-kind space ~ you know where to find me 🙋🏼‍♀️

⭐️ Rowena Cade Avenue £1,295,000
⭐️ Lypiatt Terrace £1,850,000
⭐️ Pittville Crescent £1,800,000
⭐️ Ivy House £2,750,000
⭐️ Old Bakehouse £1,495,000
⭐️ Christchurch Road £1,400,000
⭐️ Great Norwood Street £795,000
⭐️ All Saints Terrace £650,000

#ColourfulHomes #InteriorInspo #LuxuryProperty #BoldDesign #LAAgency #CheltenhamHomes #LuxuryWithPersonality #HomeGoals #SoldWithStyle

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🎨 Colourful Living | Beautifully Done 🏡Who says neutral is the only way to do luxury?Some of the most remarkable homes I’ve sold and those currently on the market, are a masterclass in bold, beautiful design. From jewel-toned drawing rooms to those with a splash of sunshine yellow, these spaces prove that colour, when done well, can be the heartbeat of a home.Whether it’s a deep navy drawing room that feels like a private members’ club, or a vibrant green study that exudes calm and confidence, these vibrant interiors don’t just make a statement, they make a home.Here’s to living more colourfully.And if you’re on the hunt for a home with personality, or you’re thinking of selling a one-of-a-kind space ~ you know where to find me 🙋🏼‍♀️⭐️ Rowena Cade Avenue £1,295,000
⭐️ Lypiatt Terrace £1,850,000
⭐️ Pittville Crescent £1,800,000
⭐️ Ivy House £2,750,000
⭐️ Old Bakehouse £1,495,000
⭐️ Christchurch Road £1,400,000
⭐️ Great Norwood Street £795,000
⭐️ All Saints Terrace £650,000#ColourfulHomes #InteriorInspo #LuxuryProperty #BoldDesign #LAAgency #CheltenhamHomes #LuxuryWithPersonality #HomeGoals #SoldWithStyle

Getting everything ready for the cricket today, one of my favourite summer events 🥂🏏

It’s a corporate day, so I’m keeping it polished but relaxed. A few outfit options laid out… I’ll probably still change my mind last minute!

It’s all about that effortless, understated vibe and making sure I’m comfortable enough for a long day of sunshine, chats and maybe a few bubbles.

Which look would you go for?

#CricketSeason #CorporateStyle #QuietLuxury #EventDressing #CheltenhamEvents #LAAgencyLife

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Getting everything ready for the cricket today, one of my favourite summer events 🥂🏏It’s a corporate day, so I’m keeping it polished but relaxed. A few outfit options laid out… I’ll probably still change my mind last minute!It’s all about that effortless, understated vibe and making sure I’m comfortable enough for a long day of sunshine, chats and maybe a few bubbles.Which look would you go for?#CricketSeason #CorporateStyle #QuietLuxury #EventDressing #CheltenhamEvents #LAAgencyLife

New Instruction 🌳

May Hill | Introducing a delightful four-bedroom detached home full of history and charm. Set on the slopes of much sought after May Hill, an area of outstanding natural beauty.

4 bedrooms | sitting room | kitchen/dining room | utility room & downstairs shower room | family bathroom | en-suite shower room | breeze house | garden room/home office | extensive gardens | private terrace | wildflower garden | driveway | parking for 4 cars | breath taking views

📍May Hill, Gloucestershire

💷: £795,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023

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#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #Cheltenhamproperty #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

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Open post by laagency2023 with ID 18083656759800356

New Instruction 🌳May Hill | Introducing a delightful four-bedroom detached home full of history and charm. Set on the slopes of much sought after May Hill, an area of outstanding natural beauty.4 bedrooms | sitting room | kitchen/dining room | utility room & downstairs shower room | family bathroom | en-suite shower room | breeze house | garden room/home office | extensive gardens | private terrace | wildflower garden | driveway | parking for 4 cars | breath taking views📍May Hill, Gloucestershire💷: £795,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023.
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.#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #Cheltenhamproperty #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

Sneak peek 👀 | LECKHAMPTON

A whisper of elegance, a hint of home…

Here’s your first look at our newest listing in the heart of Leckhampton.

📍 Exclusively with LA Agency.

Want to see more?

💌 DM us to arrange a viewing.

#LeckhamptonLiving #LAAgency #LuxuryHomeUK #CotswoldHomes #CheltenhamProperty #LuxuryEstateAgent

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Open post by laagency2023 with ID 18048662522447237

Sneak peek 👀 | LECKHAMPTONA whisper of elegance, a hint of home…Here’s your first look at our newest listing in the heart of Leckhampton.📍 Exclusively with LA Agency.Want to see more?💌 DM us to arrange a viewing.#LeckhamptonLiving #LAAgency #LuxuryHomeUK #CotswoldHomes #CheltenhamProperty #LuxuryEstateAgent

Glorious Gardens | Cheltenham’s finest lawns!

This time of year never fails to take our breath away. The long days, the scent of roses in full bloom, and gardens bursting with life and colour 🌿🌸

We’re lucky enough to see some truly incredible outdoor spaces thanks to our wonderful clients. From land, to peaceful courtyards to manicured lawns and show-stopping landscaped designs.

Every garden tells a story, and it’s a privilege to witness the love and care that’s been poured into them.

To all of you nurturing your little piece of paradise, we see you, and we celebrate you! 💚

🪴 Charlton Lane, Leckhampton £1,950,000
🪴 Christchurch Road, Cheltenham SOLD
🪴 Rowena Cade Avenue, The Park £1,295,000
🪴 Hall Road, Leckhampton UNDER OFFER
🪴 Rowena Cade Avenue, The Park
🪴 Bath Parade, Cheltenham £650,000
🪴 Charlton Lane, Leckhampton £1,950,000
🪴 Bentham Manor, Bentham £2,500,000

#SummerInFullBloom #GardenGoals #ClientLove #LAAgency #OutdoorOasis #CheltenhamHomes #LuxuryLiving #QuietLuxury

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Open post by laagency2023 with ID 17891096130164601

Glorious Gardens | Cheltenham’s finest lawns!This time of year never fails to take our breath away. The long days, the scent of roses in full bloom, and gardens bursting with life and colour 🌿🌸We’re lucky enough to see some truly incredible outdoor spaces thanks to our wonderful clients. From land, to peaceful courtyards to manicured lawns and show-stopping landscaped designs.Every garden tells a story, and it’s a privilege to witness the love and care that’s been poured into them.To all of you nurturing your little piece of paradise, we see you, and we celebrate you! 💚🪴 Charlton Lane, Leckhampton £1,950,000
🪴 Christchurch Road, Cheltenham SOLD
🪴 Rowena Cade Avenue, The Park £1,295,000
🪴 Hall Road, Leckhampton UNDER OFFER
🪴 Rowena Cade Avenue, The Park
🪴 Bath Parade, Cheltenham £650,000
🪴 Charlton Lane, Leckhampton £1,950,000
🪴 Bentham Manor, Bentham £2,500,000#SummerInFullBloom #GardenGoals #ClientLove #LAAgency #OutdoorOasis #CheltenhamHomes #LuxuryLiving #QuietLuxury

For Sale 🥂

Charlton Lane | Located in one of Leckhampton’s most desirable residential areas, this exceptionally presented 1930s family home offers the perfect blend of period charm and modern living.

5 bedrooms | sitting room | games room | snug | study | kitchen/dining room | 3 en-suite | family bathroom | loft/attic floor | utility room | garage | garden | driveway

📍Leckhampton, Cheltenham

💷: £1,950,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023

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#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #Cheltenhamproperty #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

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Open post by laagency2023 with ID 18069398647870930

For Sale 🥂Charlton Lane | Located in one of Leckhampton’s most desirable residential areas, this exceptionally presented 1930s family home offers the perfect blend of period charm and modern living.5 bedrooms | sitting room | games room | snug | study | kitchen/dining room | 3 en-suite | family bathroom | loft/attic floor | utility room | garage | garden | driveway📍Leckhampton, Cheltenham💷: £1,950,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023.
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.#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #Cheltenhamproperty #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

A little visit to the beautiful @jomalonelondon store in Cheltenham to pick up a chic housewarming gift for one of our latest completions 🕯️

The store is just as elegant as ever & now with a beautiful new look and an in-store embossing machine it gave us the perfect opportunity to give that extra personal touch.

Luxury in the details, just how we like it ✨

#CheltenhamHomes #HousewarmingGifts #QuietLuxury #JoMalone #LAAgencyStyle #RefinedLiving

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Open post by laagency2023 with ID 17916037593133815

A little visit to the beautiful @jomalonelondon store in Cheltenham to pick up a chic housewarming gift for one of our latest completions 🕯️The store is just as elegant as ever & now with a beautiful new look and an in-store embossing machine it gave us the perfect opportunity to give that extra personal touch.Luxury in the details, just how we like it ✨#CheltenhamHomes #HousewarmingGifts #QuietLuxury #JoMalone #LAAgencyStyle #RefinedLiving

🎾 For Sale 🎾

Rowena Cade Avenue | Nestled in this peaceful enclave, located in this sought after location in The Park, this modern 5 bedroom detached house boasts an exceptional blend of contemporary design finished to a high standard.

5 bedrooms | 3 reception rooms | kitchen/dining room | 3 bathrooms | utility room | double garage | garden | parking

📍Rowena Cade Avenue, Cheltenham

💷: £1,295,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023

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#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #Cheltenhamproperty #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

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Open post by laagency2023 with ID 18059839847194862

🎾 For Sale 🎾Rowena Cade Avenue | Nestled in this peaceful enclave, located in this sought after location in The Park, this modern 5 bedroom detached house boasts an exceptional blend of contemporary design finished to a high standard.5 bedrooms | 3 reception rooms | kitchen/dining room | 3 bathrooms | utility room | double garage | garden | parking📍Rowena Cade Avenue, Cheltenham💷: £1,295,000
☎️ 01242 500404
🖥️ maddie@laagency.co.uk
🔗 www.laagency.co.uk
📱@laagency2023.
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.#estateagent #realestate #realestateagent #propertyagent #house #housetour #buyingandselling #buyingahouse #Cheltenhamproperty #cheltenham #womeninbusiness #interiorhome #newagent #laagency2023 #luxurycheltenhamhomes #cotswoldproperty #cheltenham #movehouse

Christchurch Road | EXCHANGED! What a special house 🙏🏼

I bet you blinked and missed this one…

A wonderful family home, the first time to the market in over 20 years and SOLD before it ever officially launched (which was a little bit disappointing as you know how much I love a launch) 😉

While I don’t always advocate for off-market sales, in this case, the perfect buyer, the right timing, and a trusted connection aligned beautifully. A chance meeting and viewing brought the home to me; a past client recommended LA Agency to find the buyer a property. We viewed a couple of properties until….understandably, Christchurch Road stood out to be THE ONE! The power of relationships in property never ceases to amaze me.

Exchanged in just 7 weeks, with fantastic clients on both sides, this exciting new chapter begins for this much-loved home.

If you’re buying or selling quietly, it’s always worth giving me a call. You never know what’s just around the corner ✨

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Open post by laagency2023 with ID 17885437920318887

Christchurch Road | EXCHANGED! What a special house 🙏🏼I bet you blinked and missed this one…A wonderful family home, the first time to the market in over 20 years and SOLD before it ever officially launched (which was a little bit disappointing as you know how much I love a launch) 😉While I don’t always advocate for off-market sales, in this case, the perfect buyer, the right timing, and a trusted connection aligned beautifully. A chance meeting and viewing brought the home to me; a past client recommended LA Agency to find the buyer a property. We viewed a couple of properties until….understandably, Christchurch Road stood out to be THE ONE! The power of relationships in property never ceases to amaze me.Exchanged in just 7 weeks, with fantastic clients on both sides, this exciting new chapter begins for this much-loved home.If you’re buying or selling quietly, it’s always worth giving me a call. You never know what’s just around the corner ✨

Sometimes, you have to pause and look back, I find it cathartic & do it regularly.

Since launching LA Agency in September 2023, I’ve been fortunate to step inside some truly incredible homes, each one with its own story, character, and quiet charm.

From grand Regency townhouses to hidden countryside gems, I’ve had the privilege of representing homes that genuinely inspire. Even more special than the bricks and mortar have been my clients, and I genuinely mean that, those who’ve trusted me to guide them through such meaningful chapters.

Here are just a few of my favourites so far 🤍

Each one a reminder of how lucky I am to do what I do & I will continue to shout about it from the roof tops 📣

🎾 Lypiatt Terrace, Cheltenham
🎾 Ivy House, Chipping Campden
🎾 St Phillip’s Lodge, Cheltenham
🎾 Old Bakehouse, Oddington
🎾 Christchurch Road, Cheltenham
🎾 All Saints Terrace, Cheltenham
🎾 Ryeworth Road, Cheltenham
🎾 Great Norwood Street, Cheltenham
🎾 Glenview, Cheltenham
🎾 Preston Fields Farm, Preston Bagot

T H A N K 🎾 Y O U

#GratefulHeart #CheltenhamProperty #LAAgency #LuxuryHomes #QuietLuxury #RefinedLiving #PropertyWithPersonality

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Open post by laagency2023 with ID 18037460990341976

Sometimes, you have to pause and look back, I find it cathartic & do it regularly.Since launching LA Agency in September 2023, I’ve been fortunate to step inside some truly incredible homes, each one with its own story, character, and quiet charm.From grand Regency townhouses to hidden countryside gems, I’ve had the privilege of representing homes that genuinely inspire. Even more special than the bricks and mortar have been my clients, and I genuinely mean that, those who’ve trusted me to guide them through such meaningful chapters.Here are just a few of my favourites so far 🤍Each one a reminder of how lucky I am to do what I do & I will continue to shout about it from the roof tops 📣🎾 Lypiatt Terrace, Cheltenham
🎾 Ivy House, Chipping Campden
🎾 St Phillip’s Lodge, Cheltenham
🎾 Old Bakehouse, Oddington
🎾 Christchurch Road, Cheltenham
🎾 All Saints Terrace, Cheltenham
🎾 Ryeworth Road, Cheltenham
🎾 Great Norwood Street, Cheltenham
🎾 Glenview, Cheltenham
🎾 Preston Fields Farm, Preston BagotT H A N K 🎾 Y O U#GratefulHeart #CheltenhamProperty #LAAgency #LuxuryHomes #QuietLuxury #RefinedLiving #PropertyWithPersonality

School’s out, the sun’s out… and so is another SOLD board ☀️✨

This afternoon, my daughter cycled past Great Norwood Street & spotted my SOLD board and proudly said, “It should be AL!” (her initials) and in that moment, everything I juggle as a mummy and business owner felt beautifully worth it.

Running an agency while being present for her isn’t always easy, but moments like these remind me exactly why I do it.

If you’ve followed my journey, supported my business, or just love a behind-the-scenes glimpse of property and real life, thank you 🙏🏼

#SOLDbyAL #Cheltenhamhomes #QuietLuxury #PersonalService

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Open post by laagency2023 with ID 18069618284489490

IN-HOUSE COMPLAINTS PROCEDURE

What will happen next?

check us out on instagram

@laagency2023

Whether you have questions about one of my properties, would like an appraisal or are interested in learning more about how I work, please get in touch.

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