Philosophy

If there’s one thing I’ve learnt about the property industry, it’s this…

It’s never about the house. It’s about the people who live in it. And that’s why I place such emphasis on meaningful, trusting relationships. It’s why you’ll never have to chase me for an update, and why you’ll never get handed on to another, less experienced member of the team.

Simon Minter – Client,

From start to finish, LA Agency provided a significantly higher quality and exclusive level of service, truly personalised and tailored to my needs. The availability and responsiveness of their founder, Maddie Lewington, meant I could reach out any time of the day or week for help and assistance, drawing on her years of experience, which made the entire process incredibly smooth and stress-free.

Sarah Itier – Buyer,

Thank you for our lovely card and bottle. Thank you for everything Maddie. You’ve been absolutely amazing. It has been the most stress free house buying experience. The house feels like home already, and the boys were so happy to see the garden. I’ll be recommending your agency to everyone.

Mr and Mrs Hill – Buyer,

We recently bought a period house in Cheltenham through LA Agency. Maddie was highly efficient, responsive and helpful throughout the whole process from first viewing to moving-in day. She actively liaised with both sets of solicitors, recommended local surveyors and specialists and always kept us informed. Maddie made the whole move easier for us and was a pleasure to deal with.

Rich Tan – Client,

Wow! LA agency!! So impressed with the level of service. I felt at ease every step of the way and was confident that all was in control of the sale. Super efficient and went above and beyond my expectations. Thank you so much!!!

Mr and Mrs Cross – Client,

We thoroughly recommend LA Agency. Maddie is dedicated, professional and always positive. Thank you for all your hard work.

Stuart Holt – Buyer,

Buying a house in a week over Christmas is stressful for all parties. Maddie at LA Agency went above and beyond to make it happen. Both buyer and, indeed, seller will be forever grateful. What a lady! What an agent. You are amazing, thank you.

Candy Shaw – Client,

The sale of our property was never going to be straightforward, but with Maddie from LA Agency, we won through in the end. We cannot praise her enough. She was there every step of the way. She is very professional and offers a superb, bespoke service, and we thoroughly recommend her.

Lucie Stocoe – Buyer,

Maddie was incredibly supportive throughout the purchase of my first property. Nothing was too much trouble and she even negotiated the sale whilst on her holiday!I would thoroughly recommend her to navigate you through the purchase of your next property. She is passionate, professional and very knowledgeable.

Luke Stack – Client,

We have been impressed with LA Agency from the outset. Nothing has been too much trouble (and this has been a long process with a few issues along the way!) and we honestly feel that the sale wouldn’t have taken place without the support and attention given. During a stressful time of selling a property, it was refreshing to have someone so calm and professional driving things along. We highly recommend using LA Agency

Ed Mawle – Client,

Maddie made the whole selling experience as seamless as is possible. We were particularly impressed with her marketing & sales skills, the handling of potential buyers and her communication with us at every step. Nothing is ever straight forward but Maddie maintained her composure throughout and her confidence never waned that she would get the job done. LA Agency delivered for us in spades!

Reece Clarke – Buyer,

Maddie and LA Agency was a great experience for us buying our new home in Cheltenham. Highly recommended, personable and professional.

Carrie Lister – Client,

Excellent experience selling my house with Maddie. Great knowledge of Cheltenham, prompt with communications, honest and transparent approach to negotiations and just a lovely person! Would highly recommend.

Rich Carter – Client,

After 23 years in our family home, the decision to sell was always going to be an emotional and challenging step. From our very first meeting, Maddie understood this wasn’t just a transaction – it was the closing of a significant chapter in our lives, and she was there with us every step of the way. Maddie’s service can only be described as world-class. She strikes that rare balance of being highly professional whilst maintaining a superb personal touch that made all the difference during such a challenging time.

Sue Davenport – Client,

I have moved seven times, and generally, my experience with estate agents has not been positive. However LA agency is a different animal altogether! Right from the moment she took on my property for sale, she was on it. Communication was exemplary with weekly updates and daily calls if needed. Maddie is very experienced and very connected in fact, my buyer was not looking for a property like mine at all, but Maddie talked to them about the benefits and potential, resulting in a viewing and immediate offer

Lucy L – Buyer,

We recently bought a house through Maddie, and thank goodness she was involved! We had a complex and protracted effort to get it over the line, and it was stressful and frustrating at times. She gave 110% commitment, and – even though she wasn’t our agent! – we had excellent service and support from her. I wouldn’t hesitate to use Maddie if and when we decide to re-enter the housing market fray! I wholeheartedly recommend her.

Sara Carter – Client,

This wasn’t the experience of a traditional estate agent – it felt like having an extremely experienced and talented individual completely dedicated to our journey. Maddie’s expertise, empathy, and commitment transformed what could have been a stressful ordeal into something we could actually navigate with confidence. If I could give more than 5 stars, I would. This was genuinely 7-star service. We cannot recommend Maddie highly enough.

Mr and Mrs C.- Client,

LA Agency and Maddie provide a level of personal and individualised service that I truly believe is unmatched by any other local estate agency. From the word go, Maddie was responsive and attentive, and we immediately knew that our house sale was in a safe pair of hands. Maddie is a highly experienced estate agent who has a in-depth knowledge of the local market. On each occasion, she gave advice that was proven to be entirely correct in her assessment. I would have no hesitation in recommending LA Agency!

HERE’S how I
LIKE TO WORK

A/

Conversation is queen.

I love talking to my clients. Whether it’s a quick telephone update or an in-depth meeting over coffee and cake, I believe conversations are fundamental to a successful working relationship. I never progress sales over email and am always available for a quick chat.

B/

A true people person.

I pride myself on building strong relationships with all kinds of people. By diffusing tension, building genuine connections and making people feel good about themselves, I’ll help you find the perfect buyers and make sure your sale is as smooth as it can be.

C/

The gift of time.

I’m generous with my time and give as much as you or your buyers need. Buying a new home is a huge investment and shouldn’t be rushed. My no-pressure, calm approach pays dividends with the best possible outcomes for everyone involved.

D/

I take care of everything.

When I worked for other estate agencies, I reluctantly passed my clients to other team members. So now, I choose to work with my clients from instruction through to a joyful key handover. It’s a more reassuring way to work for everyone who’s involved.

E/

It’s about the bigger picture.

Things may go wrong – it’s par for the course when you’re selling or buying a home. What matters is that we focus on the finish line – I’m here to keep people on side, drive your sale forward and keep you feeling confident in the process.

F/

Interested in finding out more
about me and how I work?

Schedule a no-obligation chat

Successfully matching exceptional people with exceptional homes for over 20 years

I had an early insight into the world of property – my parents frequently moved house when I was growing up, and I loved the nervous excitement that accompanied the process. I was inspired to get my first job in estate agency at the age of 19 and swiftly fell in love with it. Fast-forward more than 20 years, and I’ve worked in Cheltenham and across London, having negotiated sales and purchases for clients who have gone on to remain lifelong friends.

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See what new homes are for offer and take a delve into more of my day to day life

Going the extra mile happens long before a property reaches the market.Recently, I commissioned an entirely new set of photographs for a home because the existing imagery simply didn’t reflect how the house actually felt in real life.The new photography was lighter, fresher and more editorial and completely changed the way the property was presented.Property photography is one of the most important parts of marketing your home. For me, presentation means considering the light, the atmosphere, the details and how the property feels, not simply documenting each room.It is often the very first interaction a buyer has with a home. It should make someone stop, look a little longer and want to step through the front door.Sometimes going the extra mile simply means looking again and asking whether something could be done better.Beautiful homes in Cheltenham and the Cotswolds deserve thoughtful, considered presentation from the very beginning.Good enough rarely makes a lasting impression.#propertyphotography #propertymarketing #cheltenhamproperty #cotswoldsproperty #luxuryproperty
“You’ve been more than an estate agent. You’ve been my sounding board and incredibly supportive, and I couldn’t thank you enough.”A client said this to me this week while we were navigating the sale of her own home and the purchase of their next one.I think it probably sums up the part of this job I care about most.For me, being an estate agent has never just been about putting a house on the market and agreeing a sale. It’s about being there throughout the whole process; advising, listening, negotiating, reassuring and sometimes simply being a sounding board when things feel complicated.#cheltenhamestateagent #cotswoldsproperty #independentestateagent #propertyagent #laagency
The part of the job I never want to lose.I still show the houses myself, because for me that’s where the real connection happens; with the home, with the owner and with the buyer.I didn’t start my own agency to step further away from selling houses.I started it so I could stay close to the bit I love most..
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#cheltenhamproperty #cotswoldsproperty #estateagent #independentestateagent #propertymarketing
This beautiful Grade II listed townhouse is launching later this week…it’s bursting with charm and elegance ✨, incredibly convenient and has a superb separate one bedroom apartment and private garden
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September so far…..🍂Back-to-school mornings, meeting new dogs on appointments, viewings, photographs, new instructions and a little glass raised to one year since I rebranded LA Agency.Three years into this business, and one year into its new chapter, it feels quite fitting that the anniversary has arrived in the middle of a very busy start to the month.This is exactly what I hoped I was building: something personal, hands-on and centred around beautiful homes, brilliant clients and doing things a little differently.Three years on, I still get excited pulling up outside a house for the first time, preparing one for photographs or opening the door for a viewing.And September is only just getting started… 🤍
We’ve just had the most wonderful few days at East Lodge, tucked away on the @longleatofficial Longleat Estate.Originally dating from 1761–1763 and later remodelled in the early 19th century by Jeffry Wyatville, it has that wonderful sense of history that I love……without ever feeling too formal.The interiors were beautiful. Layers of fabric, pattern, wallpaper and colour, with so many thoughtful details in every room. It felt elegant, comfortable and incredibly welcoming, the sort of place that immediately makes you want to come home and redecorate everything.The setting is incredibly special too, surrounded by glorious countryside, with The Bath Arms just down the road, which was an absolute gem.And of course, being at Longleat, we couldn’t stay tucked away for long, we headed out to explore with a private VIP safari, which was such a special experience and one I’d absolutely recommend.One of those stays that gives you endless interiors inspiration… and makes it very hard to leave.East Lodge, Longleat 🤍#longleat #englishinteriors #georgianarchitecture #countryhousestyle #interiorinspiration
Yesterday, 0.3 miles into my run, the heavens opened ☔️Relentless, hard rain.I could have turned around but I realised something as I carried on, I don’t really turn back.Nearly three years ago, I started LA Agency with a very clear idea of the kind of business I wanted to build, and an absolute determination to make it work.There have been steep climbs, easier stretches, rocky paths and moments when the route ahead hasn’t looked particularly inviting.And there have also been times when building a business has felt very solitary. When the worry sits with you, the decisions are yours to make, and there isn’t always someone there to carry the weight of it with you.But you keep going.You trust yourself. You keep putting one foot in front of the other. You stay committed to what you set out to build.So, yesterday morning, soaked through and running up Daisy Bank, I was reminded how much that same mentality has carried me through the last three years.Sometimes you don’t need perfect conditions.You just need to keep going 💪🏼
Reviews like this really do mean so much. 🤍Buying a home can feel stressful at the best of times, so knowing that my support, communication and attention to detail helped make the process feel smooth is exactly what I hope to achieve for every client.I’m incredibly grateful to everyone who takes the time to leave a review and especially for words as lovely as these.Thank you for trusting me, and for choosing LA Agency. It was such a pleasure to be part of your move. 🤍#LAAgency #CheltenhamProperty #CotswoldsProperty #EstateAgent #ClientReview
Over the last three weeks, I’ve been invited into 10 homes to talk about selling.Seven of those conversations came through recommendations. One was a returning client from 20 years ago. One found me via my website. One came simply from meeting someone at a viewing.There’s something quite special about seeing a business grow this way.Not through bought leads or a huge corporate machine, but through people talking, recommending, remembering and trusting me enough to pass my name on.Of course, beautiful marketing matters. Photography matters. Social media matters, but I’m increasingly reminded that the most powerful marketing of all is still a happy client telling someone else about their experience.For an independent agent, I don’t think there’s a better compliment.And I never take it for granted. 🤍#CheltenhamProperty #CotswoldsProperty #IndependentEstateAgent #CheltenhamEstateAgent #PropertyMarketing
Another side of life in Cheltenham… 🏡🏃‍♀️I spend most of my days driving around, selling houses and talking about why it’s such a lovely place to live, so I thought I’d experience a little more of it on foot. 😅I do have a habit of setting myself slightly questionable challenges (including once running a half marathon with basically no training & cycling from London to Brighton 🚴‍♀️), and this is the latest one…Run all the way up Daisy Bank without stopping.If you know Daisy Bank, you’ll know this isn’t quite the same as a gentle jog around the block, it’s steep. 😂So here we go. Let’s see how this goes…Day 1. 🏃‍♀️🤍#Cheltenham #CheltenhamLife #LifeInCheltenham #DaisyBank #Leckhampton
Country living, but make it effortless. 🌿Introducing Heylens Barn, a beautifully renovated country home tucked away in Upper Dowdeswell, just moments from Cheltenham.Dating back to 1910, it’s a gorgeous blend of old and new  exposed stone and timber, light-filled contemporary spaces and far-reaching views across the surrounding countryside.Five bedrooms, wonderful open-plan living, beautiful gardens, a separate home office and, perhaps my favourite bit, its own bar and entertaining room. Because country life doesn’t have to mean quiet nights in… 🥂All surrounded by glorious Cotswold countryside, yet brilliantly placed for Cheltenham.For further details or to arrange a private viewing, please get in touch.#Cotswolds #CotswoldProperty #CheltenhamProperty #CountryHouse #CountryLiving
Well… this one seems to have caught your attention 👀🤍A little Regency elegance never goes out of style. ✨If you’d like to take a closer look, you’ll find all the details via the link in my bio#cheltenham #cheltenhamproperty #regencyhome #periodproperty #luxuryproperty
A few days in Mallorca last week with a very special friend, hiking up the Puig de Maria, swimming, laughing, eating extremely well and talking ourselves into oblivion.The joy of running my own business is that I can occasionally work from somewhere like this.The reality of running my own business is that I’m still taking calls halfway up a mountain, answering emails by the pool and making sure an exchange and completion get safely over the line from another country.Not quite an out-of-office… but definitely a very lovely change of office and much needed few days away☀️Ps can we just take a moment for this piece of music and the adorable turquoise shutters 🎶
“Hello…..I live here” (guess the movie)Continuing my love affair with Neptune… but this time, it’s @neptuneswindon.The Swindon outlet and showroom are so worth a visit. Alongside the outlet itself, all the rooms are beautifully curated, so you can see the furniture and kitchens properly in situ, incredibly helpful and also slightly dangerous.Over the last few months, I’ve somehow come home with a Fermoie lampshade, a sideboard, a set of drawers, a pendant light and a Chichester wardrobe made especially for a magazine shoot.There’s also a lovely restaurant, the staff are always so helpful, and I’m still trying to gain access to the “back” warehouse despite repeatedly offering myself for “work experience” 🙋🏼‍♀️I even bumped into some clients yesterday while I was there, and we ended up discussing how a few carefully chosen pieces can completely change a space, without doing anything permanent, and with the added bonus that you can take them with you when you move.A browse never really stays a browse…Have you been, or have I tempted you to take a trip?
Sometimes the best way to introduce a home isn’t through a viewing… it’s over a refreshing drink and pastries.This morning I welcomed a few buying agents to The Coach House, sharing not just the house itself but the peaceful setting and the slower pace of life it offers.It’s always lovely to spend time with people who genuinely appreciate great homes.Thank you for coming. ☕️🥐🌿

• Contact

Whether you have questions about one of my properties, would like an appraisal or are interested in learning more about how I work, please get in touch.

In-Person

I don’t have the unnecessary expense of a high-street office, but would be delighted to meet you at your home or over a pot of coffee in a mutually suitable location.

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